Terms and Conditions of Use mi888 — A Complete Guide for Players

By registering, accessing, or using any part of the mi888 platform, you hereby confirm that you have read, understood, and agree to be bound by the Terms and Conditions set out in this document. If you do not agree with any part of these terms, you are not permitted to use the mi888 platform.

These Terms and Conditions constitute a binding agreement between you as the user and the management of mi888. This document should be read together with Privacy Policy and Responsible Gaming Policy which also form part of the overall terms governing the use of the platform.

To register and use the mi888 platform, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years old on the account registration date.
• Not residing in any region or country where online gambling is prohibited under local laws.
• Have the legal capacity to enter into a binding agreement.
• Never previously banned or suspended from the mi888 platform.
• Act on your own behalf and not as an agent or representative of a third party.

Each player is only permitted to have one (1) active account only on mi888. Multiple account registrations by the same individual, whether using different names, email addresses, phone numbers, or payment details, are strictly prohibited and may result in the suspension of all associated accounts.

During registration, you are required to provide accurate, complete, and up-to-date personal information. Identity verification (KYC) may be required before your first withdrawal is processed. Documents that may be required include your identification card, proof of address, and proof of payment method.

You are fully responsible for all activities that occur in your account. mi888 strongly recommends you take the following steps to ensure your account security at all times:

• Use a strong, unique password — a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Never share your login credentials with anyone, including family members.
• Log out of your account after every session on a shared device.
• Enable two-factor authentication (2FA) for an extra layer of security.
• Report any suspicious activity or unauthorized access to our support team immediately.

Mi888 shall not be liable for any losses arising from your failure to keep your account credentials confidential. However, our security team actively monitors account activity to detect any unauthorised access attempts.

If you suspect that your account has been accessed by an unauthorised party, contact the mi888 support team via live chat or email at [email protected] immediately for a temporary account freeze.

Mi888 accepts deposits and processes withdrawals in Malaysian Ringgit (MYR). Supported payment methods include DuitNow, FPX, online bank transfer, and selected local e-wallets. All transactions are processed through secure payment channels protected by 256-bit SSL encryption.

Regarding deposits:

• Deposits are typically credited to your account within minutes after confirmation.
• Minimum and maximum deposit limits vary depending on the selected payment method.
• Mi888 does not charge any processing fees on deposits; however, your payment provider may impose their own charges.
• Any unidentified deposits will be returned to their original source within a reasonable timeframe.

Regarding withdrawals:

• Withdrawal requests will be processed once all associated wagering requirements have been fulfilled.
• The first withdrawal requires completion of the full KYC process before it can be approved.
• Mi888 reserves the right to request additional documents for verification purposes before approving any large withdrawal.
• Withdrawal funds may only be transferred to the same payment method used for the deposit, in compliance with anti-money laundering policy.

Mi888 offers a variety of bonuses and promotions from time to time, including a welcome bonus for new members, reload bonuses, weekly cashback, free spins, and a VIP loyalty programme. Each bonus is subject to specific terms and conditions stated on the respective promotions page.

General terms applicable to all bonuses:

• All bonuses are subject to wagering requirements that must be fulfilled before a withdrawal is permitted.
• Bonuses may only be claimed once unless otherwise stated in the specific promotion terms.
• Mi888 reserves the right to void any bonus claimed improperly or through promotional abuse.
• In the event of any conflict between these general terms and the terms of a specific promotion, the specific promotion terms shall take precedence.
• Bonuses cannot be transferred between accounts and hold no cash value until wagering requirements are fully met.
• Mi888 reserves the right to modify, suspend, or withdraw any promotion at any time with reasonable notice.

All games offered on the mi888 platform are operated using a Random Number Generator (RNG) system that has been certified and audited by an independent body. This ensures that every spin, card dealt, or dice outcome is genuinely random and cannot be manipulated by any party.

• The outcome of all games is final and cannot be disputed unless there is clear evidence of a technical fault.
• In the event of a technical fault or connection disruption during a game session, mi888 will refund the original bet to the player.
• Bets that have been placed and accepted by the system cannot be cancelled by the player.
• Mi888 reserves the right to void bets placed based on incorrect information or odds arising from technical errors.
• Players are responsible for understanding the rules of each game before playing. Game guides are available within each game title.

For Live Casino games, additional rules set by the respective game providers also apply and must be observed. Decisions announced by the live game host are final.

Players are strictly prohibited from engaging in any of the following activities on the mi888 platform. Violation of any of these prohibitions may result in immediate account suspension or termination, forfeiture of balances and wins, and legal prosecution where applicable:

• Using any automated software, bots, scripts, or third-party tools that enable gameplay without human intervention.
• Colluding with other players to cheat in certain games such as poker or table games.
• Attempting to hack, intrude upon, or disrupt the systems, servers, or networks of mi888.
• Using the mi888 platform for money laundering or financing illegal activities.
• Registering multiple accounts to exploit bonuses or promotions.
• Spreading false or misleading information about the mi888 platform to the public.
• Using another person's credit card or payment method without valid authorisation.
• Any form of harassment, threats, or disrespectful conduct towards mi888 staff or other players.

All content found on the mi888 platform, including but not limited to logos, trademarks, interface designs, graphics, text, images, music, software, and source code, is the exclusive property of mi888 or its licensors and is protected by applicable intellectual property laws.

You are not permitted to:

• Copying, redistributing, modifying, or creating derivative works based on any platform content without written permission from mi888.
• Using the mi888 brand name, logo, or trademarks for any commercial or personal promotional purpose.
• Extracting or exporting game content, including graphics, audio, or game logic.

Players are granted a limited, non-exclusive, and non-transferable licence to access and use the mi888 platform for personal entertainment purposes only, subject to these terms and conditions.

The mi888 platform is provided on an "as is" and "as available" basis. mi888 makes every effort to ensure the platform operates without interruption; however, we do not guarantee that the service will always be free from technical errors or disruptions.

To the extent permitted by applicable law, mi888 shall not be liable for:

• Any indirect, consequential, or punitive losses arising from use of the platform.
• Service disruptions due to scheduled or unplanned system maintenance.
• Losses arising from unauthorized access to your account due to your own negligence.
• Inaccuracies in information provided by third parties such as game providers or payment processors.

Mi888 reserves the right, at its sole discretion, to suspend or terminate any player's account at any time in the event of a breach of these Terms and Conditions, suspicious activity, or for legal and compliance reasons.

Players may also request to close their own account at any time by contacting the mi888 support team. In the case of voluntary termination:

• Any eligible fund balance will be returned via the original payment method within the stipulated timeframe.
• Any bonus balance that has not met the wagering requirements will be forfeited.
• Account closure requests cannot be reversed once fully processed.

In cases of termination due to a breach of terms, mi888 reserves the right to forfeit all balances including cash, bonuses, and pending wins without any liability to the player concerned.

If you have any complaints or disputes regarding the mi888 platform, we encourage you to contact our customer support team first as the initial step toward resolution. Our team will endeavour to resolve each complaint within seven (7) business days.

The official mi888 dispute resolution process is as follows:

• Step 1: Contact customer support via live chat or email with full dispute details.
• Step 2: If unsatisfied with the initial response, request that the dispute be escalated to a senior supervisor or manager.
• Step 3: If a dispute cannot be resolved internally, it may be referred to a recognised independent dispute resolution body.

All disputes must be submitted within thirty (30) days of the date of the disputed incident. Disputes submitted after this period may not be considered.

Mi888 reserves the right to update, modify, or replace any part of these Terms and Conditions at any time without prior notice. However, for material and significant changes, mi888 will endeavour to notify players via their registered email or in-platform notification at least thirty (30) days before the changes take effect.

It is your responsibility to review this Terms and Conditions page periodically to stay informed of the latest applicable terms. The most recent update date is always displayed at the top of this document.

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable in the jurisdiction where mi888 operates. Any legal action relating to these Terms and Conditions shall be brought before a court of competent jurisdiction.